🌿 Emerald Oasis Payment Policy Update – Effective April 1, 2026 Dear Valued Clients, To ensure smooth operations and continued excellence in service, Emerald Oasis is implementing an updated payment policy effective April 1, 2026.

⏳ Payment Timeline • Invoices are sent upon completion of service. • A text notification will also be sent to confirm that your invoice has been delivered. • All invoices must be paid within 1 to 3 days of being sent. • Within this window, clients are expected to: • Submit payment in full, or • Contact us regarding any issues (e.g., invoice not received or need to adjust payment date).

💸 Late Payment Fee • If payment is not received or no contact is made within the 3-day window, the invoice will be considered past due. • A 2% late fee will be added per month until the invoice is paid in full.

📬 Contact Information Requirement • To avoid missed communications, clients are required to update all contact information

Effective April 1, 2026 At Emerald Oasis, we value your time and ours. To maintain a smooth and respectful schedule for all clients, the following cancellation and rescheduling policy will apply:

⏰ Standard Notice Clients must provide at least 24 hours’ notice to cancel or reschedule any scheduled service.

💸 Last-Minute Rescheduling Changes made with less than 24 hours’ notice will incur a $25 rescheduling or cancellation fee. This fee helps cover time, preparation, and scheduling adjustments.

🚪 No-Shows or Locked-Out Access If our team arrives and cannot access the property, or if the service is declined at the door, a $25 fee will be applied. 🌧️ Weather Exceptions If weather conditions are unsafe or unsuitable, Emerald Oasis will assess and reschedule services the morning of your scheduled appointment. No cancellation fees apply for weather-related changes.

Effective April 1, 2026 At Emerald Oasis, we take your privacy seriously. We are committed to protecting your personal information and maintaining your trust through clear, respectful, and secure practices.

📋 What We Collect We collect only the information necessary to provide excellent service, including: • Contact details (name, phone number, email, property address) • Property access instructions (gate codes, service preferences) • Optional photo consent preferences

🔒 How We Protect Your Information • All client data is stored securely and accessed only by authorized Emerald Oasis personnel. • We do not share, sell, or disclose your information to third parties, except for our invoicing software, Jobber, which securely processes invoices and service communications on our behalf. • Access codes and sensitive details are kept confidential and used solely for service delivery.

📱 Communication & Consent • We use your contact information to send service update

Effective April 1, 2026 Emerald Oasis is committed to providing safe, respectful, and professional service at every property we visit. This policy outlines our approach to property care, damage prevention, and liability.

🏡 Property Access & Condition • Clients are responsible for ensuring safe and unobstructed access to the property during scheduled service times. • Any known hazards or fragile areas (e.g., loose fencing, exposed wiring, delicate landscaping) must be disclosed prior to service. • Emerald Oasis is not liable for damage caused by undisclosed or pre-existing conditions.

🔍 Damage Assessment & Resolution • If accidental damage occurs during service, Emerald Oasis will assess the situation promptly and communicate with the client. • We will work to resolve the issue fairly, either through repair, reimbursement, or referral to a trusted contractor. • Clients must report any concerns within 48 hours of service completion to ensure timely resolution.

o ensure safe, efficient, and respectful service, Emerald Oasis asks all clients to uphold the following responsibilities:

🚪 Property Access • Ensure gates, doors, and entry points are unlocked or accessible during scheduled service times. • Provide clear instructions for entry if you will not be home. • If access is required, clients will be notified the morning of their scheduled service.

🧼 Pre-Service Preparation • Remove clutter, fragile items, or personal belongings from service areas. • Secure valuables and sensitive materials before our arrival. • Notify us of any changes to access or layout in advance.

⚠️ Safety & Sanitation • We reserve the right to decline service if conditions are unsafe, unsanitary, or obstructed. • A $25 fee may apply if service cannot be completed due to access or safety issues.